Overview

Audience: Current volunteer members of the music department of Stoney Church in Michigan, USA.

Role: Instructional Designer, eLearning Developer, Visual Designer, Storyboard Writing, Prototyping, Action Mapping, Project Manager

Tools Used: Articulate Storyline, Canva, MindMeister, Figma, Google Cloud 

Organizational Context
Stoney Church is a Wesleyan church with over 40 years of service, hosting weekly live worship supported by a mid-sized music department. Leadership engaged me to design a learning solution aimed at increasing volunteer preparedness for services.

The Challenge
The music department recently welcomed a new director who needed a way to refresh and reinforce existing procedures for current volunteers. 

The only reference material was a brief handbook with limited depth and no way to assess understanding. With limited capacity to train members while managing day-to-day operations, a structured refresher experience is being designed to improve volunteer preparedness and support a more engaging worship experience.

My Solution

During the project kick-off meeting, the client along with an SME identified a need for clearer expectations and accountability among volunteer worship team members. While members understood service routines, there was no consistent way to verify preparedness or engagement with available resources. 

After analyzing the performance problem, I confirmed that the team needed to be supported by communicating the technical and spiritual preparation guidelines to all team members. This helps create a unified understanding of how learners are expected to prepare before serving in the music department. 

Finally, I suggested to reinforce the expectations by creating accountability cards  for each member to tick boxes corresponding to the preparations they have completed before showing up for rehearsals. Posters are also posted on the rehearsal room to serve as a visual guide on the expectations. 

The client accepted my proposal and we proceeded with the project.

Process

Action Mapping

I consulted with the production manager as my subject matter expect (SME) to develop the action map and establish the overall goal for this project. We decided to measure progress by monitoring the team growth preparedness data. We then identified the topics to help team members better prepare teachnically and spiritually before serving on Sunday services.

Business Goal:

"To strengthen shared understanding and application 

of worship team expectations, resulting in a 10% improvement 

in preparation consistency."